Terms of Sale
Buy from Asia Bookroom with complete confidence!
We want you to be 100% satisfied in all your dealings with us. We are experienced booksellers who appreciate the importance of condition and make every effort to carefully and fairly describe each book we handle. To ensure this happens we take great pains to accurately describe the condition of our books in cases, such as antiquarian or secondhand books, where a condition description is required. If you see no explanation of condition in a description of a book on our site, you can safely assume that it is either a new book or is a secondhand/out of print book in excellent condition.
We are members of the Australia and New Zealand Association of Antiquarian Booksellers (ANZAAB) and abide by the Association's codes of practice.
However sometimes mistakes happen or the items in your order are just not what you expected, in this case just let us know within a week of receipt. Items can be returned for a credit for the full cost of the title (please contact us first before returning the item). Of course, if we have made an error in the description, or the item has been damaged in transit, we can arrange for its replacement, or if that isn't possible, a full refund.
We appreciate the difficulties of buying by mail order and aim to make every purchase from Asia Bookroom a pleasure.
Customers may wish to return a title for any of the following reasons.
- The book is not as described
- The book is defective (misbound or a similar problem)
- Book/s damaged in transit
- We also recognise that sometimes a book is just not what you expected.
Please contact us if you wish to return a title for any of the above reasons. We ask that you contact us within 7 days of receipt if you wish to return a title.
Very occasionally books are lost in transit. It is vital in these cases that we are informed promptly as it becomes almost impossible to trace, even an insured package, after a period. Please contact us if you are concerned that your parcel has taken too long to arrive. Our packing is of the highest standard and it is very rare for faulty packaging to be the cause.